Introduction
At AussieWill, we are committed to protecting your privacy and ensuring that your personal information is managed securely. This Privacy Policy provides detailed information on how we collect, use, process, disclose, and store your personal data. It also outlines your rights and our transparency practices regarding data management.
 

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1. Information We Collect

1.1. Personal Information

We collect the following types of personal information to provide better services and carry out essential business activities:

• Identification details (e.g., name, surname, date of birth, contact number, email, and address)

• Account details (e.g., username, password, and preferences)

• Financial information (e.g., bank card details or billing information)

• Details related to wills and estate planning (e.g., wills, powers of attorney, assets, and liabilities)

• Information about executors, beneficiaries, and medical decision-makers

 

1.2. Non-Personal Information

We may collect information that does not directly identify you, such as:

• IP address

• Date and time of website visits

• Browser and device type

• User behaviour on the website (e.g., pages viewed, time spent on each page)

 

1.3. Sensitive Information

If we need to collect sensitive information such as health status or religious beliefs, this will only be done with your explicit consent.

 

2. How We Collect Information

2.1. Direct Collection

We collect your information directly through:

• Account registration on the AussieWill platform

• Submission of forms or service requests

• Participation in surveys or events

• Direct interactions with our support team

 

2.2. Indirect Collection

We may receive your information from:

• Executors or beneficiaries who have identified you

• Payment service providers

• Social media platforms

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3. How We Use Your Information

3.1. Purpose of Use

Your information is used for the following purposes:

• Setting up and managing your account

• Delivering will and estate planning services

• Processing payments and issuing invoices

• Enhancing website security and fraud prevention

• Communicating new products or services

 

3.2. Service Improvements

We use non-personal information to analyse user behaviour, optimise user experience, and improve our services.

 

4. Sharing Your Information

4.1. Internal Sharing

Your information may be shared with our internal teams to improve service delivery.

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4.2. Sharing with Third Parties

We may share your information with:

• Technical, hosting, and payment service providers

• Business partners offering related services (e.g., legal or financial advisors)

• Regulatory authorities when legally required

 

4.3. International Transfers

If we transfer your information outside Australia, we will ensure it is protected under relevant privacy standards.
 

 

5. Data Security

5.1. Security Measures

We employ the following methods to safeguard your data:

• SSL encryption

• Strict access controls

• Regular security audits

 

5.2. Security Limitations

While we make every effort to protect your data, no method of data transmission or storage is entirely secure. You provide information at your own risk.

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6. Your Rights

6.1. Access to Information

You have the right to request access to your personal data, and we will respond within 30 days.

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6.2. Data Correction

If your information is incorrect, you can request corrections.

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6.3. Data Deletion

You can request the deletion of your personal data unless laws require us to retain it.

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6.4. Marketing Opt-Out

You may opt-out of receiving marketing communications at any time.
 

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7. Cookies and Similar Technologies

7.1. Use of Cookies

We use cookies to enhance your user experience. These cookies include:

• Essential cookies for website functionality

• Analytics cookies for performance analysis

 

7.2. Managing Cookies

You can adjust your browser settings to limit or disable cookies. However, this may impact website functionality.

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8. Policy Updates

We may update this policy periodically. Any changes will be posted on this page, and the updated policy will be effective immediately.

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9. Contact Us

For any questions or concerns:
Email: support@aussiewill.com.au
Phone: 0435 202 400   |   1800 400 333

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).